FAQs

Orders

I didn’t receive a confirmation email. What should I do?

Please check your spam or promotions folder. Still nothing? Contact us at promo@evergreen.com.sg.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes, please contact us within 2-3 hours.

The items that I want are out of stock. Do you know when they will come?

Unfortunately, we are unable to give the exact timing as there might be delivery delays.

Will I receive an e-invoice if I were to make a purchase?

No, we do not provide e-invoice. However, you may contact us at promo@evergreen.com.sg if required.

Shipping & Delivery

How do I track my order status?

Once your order ships, you’ll receive a tracking number via confirmation email.

How long does shipping take?

Orders will be processed and delivered as soon as possible. You will be notified when your order has been dispatched from our warehouse. Delivery for orders will take 3 to 7 working days. Pls see our [Shipping Policy] for more.

Returns & Refunds

How do I start a return or exchange?

Email us at promo@evergreen.com.sg with your order number and reason for return. We’ll guide you through the next steps.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused and in original packaging. See our [Return Policy] for more.